This Refund & Cancellation Policy applies to all ottoBrand subscription plans.
Every plan includes a 14-day free trial. You are not charged during the trial and can cancel before it ends at no cost.
You can cancel your subscription at any time from your account (Billing → Manage Subscription) or by emailing us. Cancellation stops all future renewals; your plan stays active until the end of the current paid period.
For your first paid subscription payment, you may request a full refund within 14 days of that payment if you are not satisfied. After the first 14 days, payments for the current billing period are non-refundable, and we do not provide pro-rated refunds for partial or unused periods.
Email billing@ottobrand.in from your registered email with your account details and reason. Approved refunds are processed back to the original payment method via Razorpay, typically within 5–7 business days (bank timelines may vary).
Refunds may be declined in cases of policy abuse, fraud, or violation of our Terms of Service. Add-on / one-time charges and any consumed usage beyond plan limits are non-refundable.
ottoBrand — billing@ottobrand.in, +91 98258 91108, 78, OM RAW House, Vibhag 4, Pasodara, Surat, Gujarat 395006, India.
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